Returns & Refunds
We want you to be happy with your purchase. Here is everything you need to know about our returns and refunds process.
Returns & Refunds
We want you to be happy with your purchase. Here is everything you need to know about our returns and refunds process.
Our Policy
All e-scooter purchases are covered by our returns and refunds policy, which is set out in full in our Terms and Conditions. We recommend reading these before making a purchase.
How to Request a Return or Refund
- Locate your order reference number — it starts with SS- and was included in your confirmation email.
- Email or call us using the contact details below.
- Include your order reference, a description of the issue, and photos if the item is damaged or faulty.
- Our team will respond within as soon as possible with next steps.
Contact Us
Prefer to visit in person? See our location and opening hours.