Online Product Terms

FEPS PTY LTD
ABN 46 157 594 161
Unit 5 / 6 Cleveland Street, Dianella WA 6059
T: (08) 9433 4613 or 0477 700 005 | E: admin@scootershop.com.au

These terms apply when you buy a new catalogue product through our website (we, us or our), including bicycles and electric scooters delivered within Australia. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

1. Product information and suitability

We aim to keep product descriptions, specifications, photographs, prices and availability accurate. Photographs may be illustrative, and colours may appear differently between screens. Product specifications and included accessories may change where a manufacturer changes a model; we will not substitute a materially different product without contacting you.

Please check the product, variant, frame size, colour, specifications and suitability before placing an order. Information on our website does not limit any rights you may have if a product is not as described, is not of acceptable quality, or is otherwise affected by the Australian Consumer Law.

2. Prices and payment

All prices are in Australian dollars and include GST unless we clearly say otherwise. The delivery charge, if any, is shown before you pay. Some products may have free delivery where this is stated at checkout.

Payment is processed by our payment provider. We do not receive or store your full payment-card details. Your payment is not complete until the payment provider confirms it.

We take reasonable care with pricing. If an obvious pricing or listing error occurs, we will contact you before fulfilling the order and give you the option to proceed at the correct price or receive a refund of amounts paid. This does not affect your non-excludable rights under law.

3. Orders and availability

After checkout, we will send an order confirmation to the email address you provide. This confirms that we received your order; it does not guarantee that a particular item remains available for fulfilment.

We keep availability information as current as reasonably possible. If we cannot supply an item after accepting payment, we will contact you promptly to discuss a reasonable solution. If we cannot supply the item, we will refund the amount paid for it, including any delivery charge that applies only to that item.

Please provide a complete and accurate delivery address, email address and phone number. Tell us promptly if an address is incorrect. We may not be able to change an address once an order has entered fulfilment.

4. Delivery

We deliver online catalogue products to Australian addresses. Delivery timing can vary by product, destination, carrier and stock availability. Any delivery estimate is an estimate only, unless we expressly agree otherwise or the law requires otherwise.

We will give clear information about any known material delay or availability issue and work with you on an appropriate solution where an order cannot be supplied within the agreed or a reasonable time.

You should inspect the delivery and product when reasonably practical. If a parcel or product appears damaged, please take photos where practical and contact us promptly. Prompt contact helps us investigate, but it does not limit your rights under the Australian Consumer Law.

5. Cancellations

If you need to cancel an order, contact us promptly with your order reference. We will let you know whether the order can still be cancelled. Cancellation may not be possible once the order has entered fulfilment or has been dispatched.

This section does not limit any right to cancel, reject goods or obtain a remedy that you have under the Australian Consumer Law.

6. Returns, refunds and consumer guarantees

Our Returns, Refunds and Consumer Guarantees Policy forms part of these terms. It explains how to contact us about a product that is damaged, faulty, incorrectly supplied or otherwise does not meet the consumer guarantees.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms or our policy takes away those guarantees.

7. Privacy

We use your contact, payment and delivery details to process your order, communicate with you and arrange delivery. Our Privacy Policy explains how we handle personal information.

8. Changes to these terms

We may update these terms for future orders. The terms displayed when you place an order apply to that order, subject to any change required by law or agreed with you.

If any part of these terms is unenforceable, it will be read down or removed only to the extent necessary. The remainder will continue to apply.