New SYM Parts Terms and Conditions
1. These terms
These terms apply to genuine new SYM parts ordered through ScooterShop. ScooterShop is operated by FEPS (WA) PTY LTD. By placing an order, you agree to these terms.
ScooterShop is the seller of the parts to you. We may arrange for our supplier to ship your order directly to the delivery address you provide.
2. Choosing the correct part
Our model pages, parts diagrams and part numbers are provided to help you identify the part you need. Before paying, please check the selected model, diagram section, part number, quantity, colour and any running-change information.
Where we offer a VIN lookup, it is a guide to the parts book your vehicle is most likely to use. A VIN does not record every difference between model revisions, so more than one book may be offered. Please confirm that the model code shown on your vehicle matches the selected parts book before ordering.
Parts listed under a model code are intended for vehicles using that exact model code. Confirming that the model code matches your vehicle is your responsibility.
You are responsible for making sure the selected parts are suitable for your vehicle. We can help with a query before purchase, but information supplied by us is not a substitute for checking fitment against your vehicle. Nothing in this section limits rights you may have under the Australian Consumer Law.
3. Pricing and payment
All prices are in Australian dollars and include GST unless stated otherwise. Your checkout total includes the price of the parts and the applicable shipping charge.
We check prices and availability when an order is placed. If there is an obvious catalogue or pricing error, or a selected part is no longer available, we will contact you before fulfilling the affected item. Payment is processed through Stripe and you will receive an order reference after your order is created.
4. Availability and backorders
If one or more parts are unavailable, we will email you a line-by-line update. We may hold the order for up to 7 days while an unavailable part is expected to return to stock.
If a part cannot be obtained within that period, we may cancel and refund that line, then arrange shipment of the remaining available parts. Supplier estimates and delivery dates are estimates only, except where the law provides otherwise.
5. Delivery
New SYM parts are currently available for delivery to Australian addresses only. You must provide a complete and accurate delivery address, email address, phone number and any relevant delivery instructions.
Delivery timing can depend on supplier processing and the carrier. An email confirming that an order has been arranged means that we have placed the supplier order; it is not a tracking notice or a guarantee of delivery by a particular date.
6. Cancellations, returns and incorrect selections
If you need to cancel an order or return a correctly supplied part because you have changed your mind, contact us before sending anything back. Include your order reference, the relevant part number and the reason for the return. Change-of-mind returns are not guaranteed. If we approve a return, the part must be unused, uninstalled, undamaged and in its original packaging.
Where permitted by law, fitted, opened, electrical or special-order parts may not be eligible for a change-of-mind return. Do not return a part until we have provided return instructions. Selecting an incorrect part does not affect any rights you have under the Australian Consumer Law.
7. Faulty, damaged or incorrectly supplied parts
Please contact ScooterShop promptly with your order reference, the relevant part number, a description of the issue and photos where practical. If a delivery box arrives visibly damaged, take clear photos of the damaged box before opening it. We will handle your request directly; you do not need to deal with our supplier or the manufacturer.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
8. Refunds
If we cancel an unavailable line, we will process its refund to the original payment method. If other parts in the order are shipped, the shipping charge remains payable. If we cannot supply any part of the order, we will refund all amounts paid, including shipping.
After we process a refund, it may take up to 14 days to appear in your account depending on your bank or payment provider.
9. Privacy and contact
We use your contact and delivery details to process your payment, communicate with you about your order and arrange delivery. We may provide the details needed to fulfil and ship your order to our supplier. Our Privacy Policy also applies.
For help with an order, contact ScooterShop and include your order reference and the relevant part number.
10. Australian Consumer Law and changes to these terms
Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including your rights under the Australian Consumer Law.
We may update these terms from time to time. The version available when you place your order applies to that order. If any provision is unenforceable, it will be read down or removed to the extent necessary and the remaining provisions will continue to apply.